Citação norma APA

Silva, F. H., & Fernandes, P. O. (2012). Importance-performance analysis as a tool in evaluating higher education service quality: The empirical results of ESTiG (IPB).

Citação norma Chicago

Silva, Fátima H., and Paula O. Fernandes. Importance-performance Analysis as a Tool in Evaluating Higher Education Service Quality: The Empirical Results of ESTiG (IPB). 2012.

Citação norma MLA

Silva, Fátima H., and Paula O. Fernandes. Importance-performance Analysis as a Tool in Evaluating Higher Education Service Quality: The Empirical Results of ESTiG (IPB). 2012.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.