Silva, F. H., & Fernandes, P. O. (2012). Importance-performance analysis as a tool in evaluating higher education service quality: The empirical results of ESTiG (IPB).
Chicago Style (17th ed.) CitationSilva, Fátima H., and Paula O. Fernandes. Importance-performance Analysis as a Tool in Evaluating Higher Education Service Quality: The Empirical Results of ESTiG (IPB). 2012.
MLA (8th ed.) CitationSilva, Fátima H., and Paula O. Fernandes. Importance-performance Analysis as a Tool in Evaluating Higher Education Service Quality: The Empirical Results of ESTiG (IPB). 2012.
Warning: These citations may not always be 100% accurate.