Fernandes, T., & Neves, S. (2014). The role of servicescape as a driver of customer value in experience-centric service organizations: The Dragon Football Stadium case.
Citação norma ChicagoFernandes, Teresa, and Sara Neves. The Role of Servicescape as a Driver of Customer Value in Experience-centric Service Organizations: The Dragon Football Stadium Case. 2014.
Citação norma MLAFernandes, Teresa, and Sara Neves. The Role of Servicescape as a Driver of Customer Value in Experience-centric Service Organizations: The Dragon Football Stadium Case. 2014.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.