ISO 9001 certification: customer’s perspective
Based on our own experience and on the literature review carried out the ISO 9001 research studies have mostly addressed certification issues from the companies point of view, namely companies certification motivations and benefits, benefits evolution over time, barriers to the quality management sy...
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| Outros Autores: | , |
| Formato: | conferencePaper |
| Idioma: | eng |
| Publicado em: |
2011
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| Assuntos: | |
| Texto completo: | https://hdl.handle.net/1822/15173 |
| País: | Portugal |
| Oai: | oai:repositorium.sdum.uminho.pt:1822/15173 |