Development of a performance measurement framework for SMEs
Quality gurus all recognise the importance of measurement to track progress and ensure quality improvement according to an accepted plan. They emphasise the use of local measures for evaluating performance because of the ease with which a standard can be established. To measure quality, all areas of...
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| Format: | article |
| Language: | eng |
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2010
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| Online Access: | http://hdl.handle.net/1822/50776 |
| Country: | Portugal |
| Oai: | oai:repositorium.sdum.uminho.pt:1822/50776 |