Enterprise resource planning and customer relationship management value

Ruivo, P., Oliveira, T., & Mestre, A. (2017). Enterprise resource planning and customer relationship management value. Industrial Management and Data Systems, 117(8), 1612-1631. https://doi.org/10.1108/IMDS-08-2016-0340

Bibliographic Details
Main Author: Ruivo, Pedro (author)
Other Authors: Oliveira, Tiago (author), Mestre, André (author)
Format: article
Language:eng
Published: 2019
Subjects:
CRM
ERP
Process integration
System integration
Value
Management Information Systems
Industrial relations
Computer Science Applications
Strategy and Management
Industrial and Manufacturing Engineering
Online Access:http://hdl.handle.net/10362/81875
Country:Portugal
Oai:oai:run.unl.pt:10362/81875

Internet

http://hdl.handle.net/10362/81875

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