The effect of role ambiguity and role conflict on job performance in the hotel industry: the mediating effect of job satisfaction
Abstract Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel employees, causing low levels of satisfaction and performance and high levels of turnover. The main purpose of this stud...
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| Format: | article |
| Language: | eng |
| Published: |
2021
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| Online Access: | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582021000100045 |
| Country: | Portugal |
| Oai: | oai:scielo:S2182-84582021000100045 |