Gonçalves, H. M., & Sampaio, P. (2022). The customer satisfaction-customer loyalty relationship: Reassessing customer and relational characteristics moderating effects.
Chicago Style (17th ed.) CitationGonçalves, Helena Martins, and Patrícia Sampaio. The Customer Satisfaction-customer Loyalty Relationship: Reassessing Customer and Relational Characteristics Moderating Effects. 2022.
MLA (8th ed.) CitationGonçalves, Helena Martins, and Patrícia Sampaio. The Customer Satisfaction-customer Loyalty Relationship: Reassessing Customer and Relational Characteristics Moderating Effects. 2022.
Warning: These citations may not always be 100% accurate.