An initial proposal for a Web 2.0 information system that supports a 360º customer loyalty assurance process in private healthcare organization

This study translates how the potential exists for ICT and Web 2.0 to promote and improve the quality and efficiency of the supply of health services. The segmented and personalized access to individual clinical records is considered in the context of basic support information which simultaneously f...

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Bibliographic Details
Main Author: Magalhães, Duarte (author)
Other Authors: Martins, José (author), Gonçalves, Ramiro (author), Branco, Frederico (author), Oliveira, Manuel (author), Moreira, Fernando (author)
Format: bookPart
Language:eng
Published: 2018
Subjects:
Web 2.0
Information system
Customer loyalty
Private healthcare organization
Online Access:http://hdl.handle.net/11328/2329
Country:Portugal
Oai:oai:repositorio.uportu.pt:11328/2329

Internet

http://hdl.handle.net/11328/2329

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