An initial proposal for a Web 2.0 information system that supports a 360º customer loyalty assurance process in private healthcare organization
This study translates how the potential exists for ICT and Web 2.0 to promote and improve the quality and efficiency of the supply of health services. The segmented and personalized access to individual clinical records is considered in the context of basic support information which simultaneously f...
| Autor principal: | |
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| Outros Autores: | , , , , |
| Formato: | bookPart |
| Idioma: | eng |
| Publicado em: |
2018
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/11328/2329 |
| País: | Portugal |
| Oai: | oai:repositorio.uportu.pt:11328/2329 |