The impact of the COVID 19 pandemic on European airlines' passenger satisfaction
The COVID-19 pandemic brought many challenges to the airline industry, resulting in radical changes to the passengers’ experience. The purpose of this study is to understand the differences in customer satisfaction between the pre-COVID-19 period and during the COVID-19 pandemic, as well the factors...
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| Format: | masterThesis |
| Language: | eng |
| Published: |
2021
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| Online Access: | http://hdl.handle.net/10071/23516 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/23516 |