| Summary: | The current study focuses on the importance of emotions in the workplace, more specifically in the retail sector. In this study, we analyse some variables that can affect the good functioning of companies, not only at the level of individual performance, but also at the level of interpersonal relations, namely between managers and employees. The variables studied are anger, as a personality trait, Emotional Exhaustion, as part of Burnout, Productivity Despite Sickness, instead of the frequency of Presenteeism, and finally, Surface and Deep Acting, resulting from emotional labour. Some correlations were also established between these variables that lead to quite satisfactory results. Regarding the methodology, the data were collected in a daily-basis study of 5 days with a sample of 312 employees. The first study (n=119 employees), analysed through the crosssectional self-reported measure, concluded that subjects with Anger Traits showed Emotional Exhaustion, mediated by a poor relation between employees and supervisors, in its turn moderated by different levels of Surface Acting. The second study (L1=253 daily answers; L2=84 employees), analysed through a longitudinal study, resulted in two direct relationships: Emotional Exhaustion negatively affects Presenteeism (Productivity Despite Sickness) and employees' perception of their leaders when they have to deal with unethical relationships negatively influences Productivity Despite Sickness. Finally, the contribution to the improvement of these problems in the workplace is introduced and discussed from a human resource management perspective.
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