Contact centre workers: loyalty, exit or... voice! Collective action in a Portuguese contact centre
In the context of a new stage of capitalism, digital work, that includes “all activities that create use-values that are objectified in digital media technologies, contents and products generated by applying digital media” (Fuchs, 2014: 352), emerged and expanded. It ranges from the production of so...
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| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2022
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| Texto completo: | http://hdl.handle.net/10071/24549 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/24549 |