Quality management and a balanced scorecard as supporting frameworks for a new management model and organizational change
The purpose of this paper is to examine how the implementation of quality management and total quality management (TQM) particularly contribute to organisational change, and to analyse the impact of integration of TQM and of a balanced scorecard (BSC) into a new management model and into the effecti...
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| Format: | article |
| Language: | eng |
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2015
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| Online Access: | https://ciencia.iscte-iul.pt/public/pub/id/19672 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/9490 |