A study on the feasibility of implementing a quality management system, based on the EFQM model in a School of Engineering

Introduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (...

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Bibliographic Details
Main Author: Santos, Ricardo (author)
Other Authors: Abreu, António (author)
Format: article
Language:eng
Published: 2019
Subjects:
TQM
Continuous improvement
Self-assessment
EFQM
High Education
Online Access:http://hdl.handle.net/10400.19/5534
Country:Portugal
Oai:oai:repositorio.ipv.pt:10400.19/5534

Internet

http://hdl.handle.net/10400.19/5534

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