Application of lean thinking tools to municipal services
Efficiency and effectiveness of services provided by public organisations have impact in customers’ satisfaction. The current research has as main goal to analyse if lean tools create efficiency and effectiveness gains when applied to a specific set of processes from a public service. Accordingly, l...
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| Format: | masterThesis |
| Language: | eng |
| Published: |
2015
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| Online Access: | http://hdl.handle.net/10071/10210 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/10210 |