APA (7th ed.) Citation

Sousa, R., Amorim, M., Pinto, G. M., & Magalhães, A. (2013). A Methodology for the Design of Multichannel Service Processes.

Chicago Style (17th ed.) Citation

Sousa, Rui, Marlene Amorim, Guida Marques Pinto, and Ana Magalhães. A Methodology for the Design of Multichannel Service Processes. 2013.

MLA (8th ed.) Citation

Sousa, Rui, et al. A Methodology for the Design of Multichannel Service Processes. 2013.