Adding value to performance measurement by using system dynamics and multicriteria analysis

The design, implementation and use of adequate performance measurement and management frameworks can play an important role if organisations are to succeed in an increasingly complex, interdependent and changing world. Yet, despite widespread recognition of the importance of performance assessment,...

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Bibliographic Details
Main Author: Santos, Sérgio Pereira dos (author)
Other Authors: Belton, Valerie (author), Howick, Susan (author)
Format: article
Language:eng
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10400.1/3690
Country:Portugal
Oai:oai:sapientia.ualg.pt:10400.1/3690