APA (7th ed.) Citation

Duarte, P., Silva, S. C. e., & Ferreira, M. B. (2018). How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM.

Chicago Style (17th ed.) Citation

Duarte, Paulo, Susana Costa e. Silva, and Margarida Bernardo Ferreira. How Convenient Is It? Delivering Online Shopping Convenience to Enhance Customer Satisfaction and Encourage E-WOM. 2018.

MLA (8th ed.) Citation

Duarte, Paulo, et al. How Convenient Is It? Delivering Online Shopping Convenience to Enhance Customer Satisfaction and Encourage E-WOM. 2018.