How a CRM Tool Can Contribute to a Better Business Performance: The Case of a Shipping Company

Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 505)

Detalhes bibliográficos
Autor principal: Fróis, Joana (author)
Outros Autores: Pereira, Maria Teresa (author), Ferreira, Fernanda A. (author)
Formato: bookPart
Idioma:eng
Publicado em: 2019
Assuntos:
Texto completo:http://hdl.handle.net/10400.22/15890
País:Portugal
Oai:oai:recipp.ipp.pt:10400.22/15890