Understanding the harmful effects of sickness presenteeism and emotional labor: implications for the hospitality industry
This thesis aims to examine how the phenomenon of presenteeism (i.e., the act of going to work while ill) affects hospitality organizations' profitability, employee well-being, and the management of emotional labor demands. It comprises three empirical studies. The first study (Chapter 2), expl...
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| Formato: | doctoralThesis |
| Idioma: | eng |
| Publicado em: |
2022
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| Texto completo: | http://hdl.handle.net/10071/25811 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/25811 |