Guests’ satisfaction: application of the importance-performance analysis
In recent years, tourism, in general, and the hospitality sector, in particular, have grown in importance, both in terms of people involved as in terms of receipts, with the satisfaction of hotel guests being one of the main concerns in the management of hotel business. Indeed, one of the key tasks...
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| Other Authors: | , |
| Format: | conferenceObject |
| Language: | eng |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10198/21303 |
| Country: | Portugal |
| Oai: | oai:bibliotecadigital.ipb.pt:10198/21303 |