Implementation of an EFQM model in a higher education institution in Portugal
In an increasingly competitive sector, such as education, higher education institutions depend more and more on the quality of services provided, given that the success achieved through quality management does not depend only on the recognition of their users, but increasingly, the attractiveness of...
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| Formato: | article |
| Idioma: | eng |
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2019
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| Texto completo: | http://hdl.handle.net/10400.21/9589 |
| País: | Portugal |
| Oai: | oai:repositorio.ipl.pt:10400.21/9589 |