Empirical study on the student satisfaction in higher education: importance-satisfaction analysis
The future of Higher Education Institutions (HEI) depend on their ability to attract and retain students, increase recognition and prestige. In order to respond to the 'customers' increasingly demanding, HEI need to identify the key factors that influence the satisfaction of a 'custom...
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| Format: | article |
| Language: | eng |
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2014
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| Online Access: | http://hdl.handle.net/10198/11325 |
| Country: | Portugal |
| Oai: | oai:bibliotecadigital.ipb.pt:10198/11325 |