| Resumo: | Currently, the adaptation of new information and communication technologies has become an asset for the growing of business organizations, approaching the citizens to these same technologies and strengthening the ties between them and the organizations. In this context arises the Multimedia Kiosk as a powerful and innovative tool. Through its interactive system, dynamic movement, and synchronization of audiovisual content, it helps users to navigate among the topics desired by the organizations. This project arises from the need of innovation by FNAC Madeira, because this is a company that wants to be at the forefront of technology and innovation and the development of such a tool increases their competitiveness in a market increasingly demanding. Thus, this dissertation of Master Degree in Computer Engineering aims to develop an application for a multimedia kiosk. Therefore, this project needs to achieve all objectives proposed by FNAC Madeira, i.e., develop an innovative and interactive product that permits the disclosure of store products and offers a personalized selfservice to all the customers’ store. The multimedia kiosks are an increasingly indispensable tool for organizations that want to be one step forward, providing a number of features adjusted to specific needs.
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