Evaluating the customer experience in Worten Resolve’s after sales repair service and its impact on satisfaction and word-of-mouth
Given the increasing number of competitors in different sectors, it is essential for a company to differentiate from others by delivering to customers a memorable experience through its services. As such, it is imperative that companies evaluate their services to improve the relationship between the...
| Main Author: | |
|---|---|
| Format: | masterThesis |
| Language: | eng |
| Published: |
2022
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10071/26652 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/26652 |