ISO 9001:2015 adoption: A multi-country empirical research

Purpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition/certification of the revised standard for quality management systems ISO 9001:2015 for organizations in various sector, countries and spanning a range of sizes. Design/methodology/app...

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Detalhes bibliográficos
Autor principal: Miguel Ciravegna Fonseca, Luís (author)
Outros Autores: Domingues, José Pedro (author), Baylina, Pilar (author), Harder, Deane (author)
Formato: article
Idioma:eng
Publicado em: 2019
Assuntos:
Texto completo:http://hdl.handle.net/10400.22/13778
País:Portugal
Oai:oai:recipp.ipp.pt:10400.22/13778