APA (7th ed.) Citation

Reis, J. C. G. d., Amorim, M. P. C., & Melão, N. F. R. (2020). Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry.

Chicago Style (17th ed.) Citation

Reis, João Carlos Gonçalves dos, Marlene Paula Castro Amorim, and Nuno Filipe Rosa Melão. Multichannel Service Failure and Recovery in a O2O Era: A Qualitative Multi-method Research in the Banking Services Industry. 2020.

MLA (8th ed.) Citation

Reis, João Carlos Gonçalves dos, et al. Multichannel Service Failure and Recovery in a O2O Era: A Qualitative Multi-method Research in the Banking Services Industry. 2020.