Less is more in incident categorization
The IT incident management process requires a correct categorization to attribute incident tickets to the right resolution group and obtain as quickly as possible an operational system, impacting the minimum as possible the business and costumers. In this work, we introduce automatic text classifica...
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| Other Authors: | , |
| Format: | conferenceObject |
| Language: | eng |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://ciencia.iscte-iul.pt/id/ci-pub-50350 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/16690 |