SQMS – A prototype for a supplier quality management system

Within the supply chain, the customer does not simply buy parts or services from suppliers, but also buys supplier capabilities, which results in quality products and services. Having a tool that handles the Inspection as well as the Nonconformance, Complaint, Corrective Action and Concession proces...

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Bibliographic Details
Main Author: Sousa, João Paulo (author)
Other Authors: Morais, Elisabete Paulo (author), Cunha, Carlos R. (author), Gomes, João Pedro (author)
Format: conferenceObject
Language:eng
Published: 2016
Subjects:
Supplier quality
Total quality management
ISO/TS 16949
Online Access:http://hdl.handle.net/10198/13224
Country:Portugal
Oai:oai:bibliotecadigital.ipb.pt:10198/13224
Description
Summary:Within the supply chain, the customer does not simply buy parts or services from suppliers, but also buys supplier capabilities, which results in quality products and services. Having a tool that handles the Inspection as well as the Nonconformance, Complaint, Corrective Action and Concession processes is key to successfully track the supplier performance. Taking as a case study a Supplier Quality Management (SQM) currently in operation in an Original Equipment Manufacturer (OEM) for automotive industry, this paper presents a platform to support a Supplier Quality Management System (SQMS), that fits the technical specification ISO/TS 16949 requirements. This prototype is composed by a web platform and a mobile App, having flexibility and mobility as key main characteristics.

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