Service innovation: A service blueprinting for Industry4.0

This research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, ma...

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Bibliographic Details
Main Author: Silva, Agostinho (author)
Other Authors: Gil, Maria Manuel (author), Duarte, Eunice (author)
Format: article
Language:eng
Published: 2021
Subjects:
Service blueprinting
Service science
Industry 4.0
Cyber-physical systems
Online Access:http://hdl.handle.net/10400.8/6135
Country:Portugal
Oai:oai:iconline.ipleiria.pt:10400.8/6135

Internet

http://hdl.handle.net/10400.8/6135

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