An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC)
Aim/Purpose: This research aims to develop an information technology (IT) maturity model for incident management (IM) process that merges the most known IT frameworks’ practices. Our proposal intends to help organizations overcome the current limitations of multiframework implementation by informing...
| Autor principal: | |
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| Outros Autores: | , , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2018
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10071/16390 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/16390 |