An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC)

Aim/Purpose: This research aims to develop an information technology (IT) maturity model for incident management (IM) process that merges the most known IT frameworks’ practices. Our proposal intends to help organizations overcome the current limitations of multiframework implementation by informing...

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Bibliographic Details
Main Author: Aguiar, J. (author)
Other Authors: Pereira, R. (author), Vasconcelos, J. B. (author), Bianchi, I. (author)
Format: article
Language:eng
Published: 2018
Subjects:
IT framework
Maturity model
DSR
Incident management
Overlap
ITIL
COBIT
CMMI
Online Access:http://hdl.handle.net/10071/16390
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/16390

Internet

http://hdl.handle.net/10071/16390

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