Citação norma APA

Aguiar, J., Pereira, R., Vasconcelos, J. B., & Bianchi, I. (2018). An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC).

Citação norma Chicago

Aguiar, J., R. Pereira, J. B. Vasconcelos, and I. Bianchi. An Overlapless Incident Management Maturity Model for Multi-framework Assessment (ITIL, COBIT, CMMI-SVC). 2018.

Citação norma MLA

Aguiar, J., et al. An Overlapless Incident Management Maturity Model for Multi-framework Assessment (ITIL, COBIT, CMMI-SVC). 2018.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.