APA (7th ed.) Citation

Sousa, R., & Voss, C. A. (2011). Service quality in multichannel services employing virtual channels.

Chicago Style (17th ed.) Citation

Sousa, Rui, and Christopher A. Voss. Service Quality in Multichannel Services Employing Virtual Channels. 2011.

MLA (8th ed.) Citation

Sousa, Rui, and Christopher A. Voss. Service Quality in Multichannel Services Employing Virtual Channels. 2011.

Warning: These citations may not always be 100% accurate.