APA (7th ed.) Citation

Sousa, R., & Amorim, M. (2013). A Framework for the Design of Multi-Channel Services.

Chicago Style (17th ed.) Citation

Sousa, Rui, and Marlene Amorim. A Framework for the Design of Multi-Channel Services. 2013.

MLA (8th ed.) Citation

Sousa, Rui, and Marlene Amorim. A Framework for the Design of Multi-Channel Services. 2013.

Warning: These citations may not always be 100% accurate.