ITSM automation - Using machine learning to predict incident resolution category

Problem resolution is a key issue in the IT service industry, and it is still difficult for large enterprises to guarantee the service quality of the Incident Management (IM) process because of the difficulty in handling frequent incidents timely, even though IT Service Management (ITSM) standard pr...

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Bibliographic Details
Main Author: Costa, J. (author)
Other Authors: Pereira, R. (author), Ribeiro, R. (author)
Format: conferenceObject
Language:eng
Published: 2021
Subjects:
ITSM
Incident management
Natural language
Machine learning
Online Access:http://hdl.handle.net/10071/22602
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/22602

Internet

http://hdl.handle.net/10071/22602

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