Relationships among airport service quality, satisfaction, and behavioral intentions : an application on Lisbon Airport

By exceeding the 25 million passengers in a year, Lisbon airport entered the ranking of the biggest European airports in 2017. This fact raises new concerns regarding service quality and passengers’ experience. As such, the purpose of this research is to extend the notions of service quality and sat...

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Bibliographic Details
Main Author: Salvador, Bárbara Morgado (author)
Format: masterThesis
Language:eng
Published: 2019
Subjects:
Airport management
Behavioral intentions
Passenger satisfaction
Passenger characteristics
Service quality
Características do passageiro
Gestão aeroportuária
Intenções comportamentais
Qualidade do serviço
Satisfação do passageiro
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
Online Access:http://hdl.handle.net/10400.14/26999
Country:Portugal
Oai:oai:repositorio.ucp.pt:10400.14/26999

Internet

http://hdl.handle.net/10400.14/26999

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