APA (7th ed.) Citation

Coelho, P. S., Rita, P., & Ramos, R. F. (2022). How the response to service incidents change customer–firm relationships.

Chicago Style (17th ed.) Citation

Coelho, P. S., P. Rita, and R. F. Ramos. How the Response to Service Incidents Change Customer–firm Relationships. 2022.

MLA (8th ed.) Citation

Coelho, P. S., et al. How the Response to Service Incidents Change Customer–firm Relationships. 2022.