Knowledge management, customer satisfaction and organizational image discriminating certified from non-certified (ISO 9001) municipalities
Purpose The purpose of this paper is to ascertain the extent to which knowledge management (KM), customer satisfaction (CS) and organizational image (OI) discriminate quality-certified municipalities from non-certified ones (ISO 9001). Design/methodology/approach An empirical study was carried out i...
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| Outros Autores: | , , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10174/30468 |
| País: | Portugal |
| Oai: | oai:dspace.uevora.pt:10174/30468 |