Unfolding the drivers for sentiments generated by Airbnb experiences

Purpose Airbnb Experiences is a new type of service launched by Airbnb in November 2016 where users can offer travellers a wide range of activities. This study devotes attention to analysing customer feedback expressed in online reviews published in Airbnb to evaluate those experiences. Design/metho...

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Bibliographic Details
Main Author: Moro, S. (author)
Other Authors: Rita, P. (author), Esmerado, J. (author), Oliveira, C. (author)
Format: article
Language:eng
Published: 2019
Subjects:
Tourist experience
Airbnb
Sentiment analysis
Data mining
Online Access:http://hdl.handle.net/10071/18429
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/18429

Internet

http://hdl.handle.net/10071/18429

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