APA (7th ed.) Citation

Sousa, R., Amorim, M., Pinto, G. M., & Magalhães, A. (2016). Multi-channel deployment: A methodology for the design of multi-channel service processes.

Chicago Style (17th ed.) Citation

Sousa, Rui, Marlene Amorim, Guida Marques Pinto, and Ana Magalhães. Multi-channel Deployment: A Methodology for the Design of Multi-channel Service Processes. 2016.

MLA (8th ed.) Citation

Sousa, Rui, et al. Multi-channel Deployment: A Methodology for the Design of Multi-channel Service Processes. 2016.