Decision making based on Web 2.0 Data: The Small and Medium Hotel Management

The decision-making process based on the user-generated content (UGC) can be used by several industries such as movies, books, tourism and hotels. This paper presents a fine-grained analysis of UGC for small and medium hotels (SMH). We collected and analysed 1500 online reviews from 50 SMH. This dat...

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Bibliographic Details
Main Author: Chaves, Marcirio (author)
Other Authors: Gomes, Rodrigo (author), Pedron, Cristiane (author)
Format: conferenceObject
Language:eng
Published: 2012
Subjects:
decision making
online reviews
small and medium hotel
user-generated content
Online Access:http://hdl.handle.net/10884/639
Country:Portugal
Oai:oai:repositorio-cientifico.uatlantica.pt:10884/639

Internet

http://hdl.handle.net/10884/639

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