Fonseca, L. (2015). Relationship between ISO 9001 certification maturity and EFQM business excellence model results.
Citação norma ChicagoFonseca, Luís. Relationship Between ISO 9001 Certification Maturity and EFQM Business Excellence Model Results. 2015.
Citação norma MLAFonseca, Luís. Relationship Between ISO 9001 Certification Maturity and EFQM Business Excellence Model Results. 2015.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.