APA (7th ed.) Citation

Sousa, R., Amorim, M., & Rabinovich, E. (2013). Customer use of virtual channels in multi-channel services: Does type of activity matter?

Chicago Style (17th ed.) Citation

Sousa, Rui, Marlene Amorim, and Elliot Rabinovich. Customer Use of Virtual Channels in Multi-channel Services: Does Type of Activity Matter? 2013.

MLA (8th ed.) Citation

Sousa, Rui, et al. Customer Use of Virtual Channels in Multi-channel Services: Does Type of Activity Matter? 2013.