Reis, J., Amorim, M., & Melão, N. (2020). Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry.
Chicago Style (17th ed.) CitationReis, João, Marlene Amorim, and Nuno Melão. Multichannel Service Failure and Recovery in a O2O Era: A Qualitative Multi-method Research in the Banking Services Industry. 2020.
MLA (8th ed.) CitationReis, João, et al. Multichannel Service Failure and Recovery in a O2O Era: A Qualitative Multi-method Research in the Banking Services Industry. 2020.
Warning: These citations may not always be 100% accurate.