The power of controversy - the effect of brand authenticity

Brands are increasingly touching on controversial issues and maintain a position in reaction, making it important to understand how consumers perceive and respond to these brands. But, what does consumers feel when brands take a public stand on controversial socio-political issues? How do they respo...

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Detalhes bibliográficos
Autor principal: López, Ximena Lizárraga (author)
Formato: masterThesis
Idioma:eng
Publicado em: 2022
Assuntos:
Texto completo:http://hdl.handle.net/10362/144983
País:Portugal
Oai:oai:run.unl.pt:10362/144983
Descrição
Resumo:Brands are increasingly touching on controversial issues and maintain a position in reaction, making it important to understand how consumers perceive and respond to these brands. But, what does consumers feel when brands take a public stand on controversial socio-political issues? How do they respond to these actions? Do they perceive them as authentic? In this work project I ran an experiment involving a fictional brand and its level of commitment to a socio-political controversial issue (brand activism commitment). Results showed brand activism commitment has a positive effect on perceived brand authenticity. This effect of brand activism commitment holds also for consumers’ purchase intentions. In summary, higher commitment induces higher perceived authenticity, which leads to a higher purchase intention.