Patient satisfaction in the emergency department an empirical investigation into its measurement, antecedents, and consequences

ABSTRACT - The main purpose of this research is to investigate the relationships between patient satisfaction, its antecedents (including global perceptions, perceived quality dimensions, and expectations), and its impact on consequences (including confidence/trust, payment perception, and complaint...

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Bibliographic Details
Main Author: Abidova, Alina (author)
Format: doctoralThesis
Language:eng
Published: 2022
Subjects:
Patient satisfaction
Perceived quality of healthcare
Emergency department
Patient satisfaction antecedents
Patient satisfaction consequences
Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
Online Access:http://hdl.handle.net/10362/142403
Country:Portugal
Oai:oai:run.unl.pt:10362/142403

Internet

http://hdl.handle.net/10362/142403

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