Patient satisfaction in the emergency department an empirical investigation into its measurement, antecedents, and consequences

ABSTRACT - The main purpose of this research is to investigate the relationships between patient satisfaction, its antecedents (including global perceptions, perceived quality dimensions, and expectations), and its impact on consequences (including confidence/trust, payment perception, and complaint...

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Detalhes bibliográficos
Autor principal: Abidova, Alina (author)
Formato: doctoralThesis
Idioma:eng
Publicado em: 2022
Assuntos:
Patient satisfaction
Perceived quality of healthcare
Emergency department
Patient satisfaction antecedents
Patient satisfaction consequences
Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
Texto completo:http://hdl.handle.net/10362/142403
País:Portugal
Oai:oai:run.unl.pt:10362/142403

Texto Completo

http://hdl.handle.net/10362/142403

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