On the characterisation of uncertainty in performance measurement systems

Performance measurement systems (PMSs) are receiving increasing attention from academics and practitioners particularly after the development of the Balanced Scorecard (BSC), and many PMSs are available nowadays. The hypothesis is that organisations need to reflect the uncertainty of its systems and...

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Bibliographic Details
Main Author: Sousa, Sérgio (author)
Other Authors: Nunes, Eusébio P. (author), Lopes, Isabel da Silva (author)
Format: conferencePaper
Language:eng
Published: 2011
Subjects:
Performance measure
Performance measurement system
Measurement system analysis
Data quality
Balanced scorecard
Online Access:http://hdl.handle.net/1822/17930
Country:Portugal
Oai:oai:repositorium.sdum.uminho.pt:1822/17930

Internet

http://hdl.handle.net/1822/17930

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